An Account Executive is responsible for managing customer relationships and finding new business opportunities. They are accountable for maintaining and expanding a company's customer base by creating and executing business plans and managing the entire sales cycle.
Duties of an Account Executive
The duties of an Account Executive include creating detailed business plans to reach predetermined goals and quotas, managing the entire sales cycle from finding a potential client to securing a deal, and unearthing new sales opportunities through networking and turning them into long-term partnerships. They are also responsible for presenting products to prospective clients, providing professional after-sales support to maximize customer loyalty, and remaining in regular contact with clients to understand and meet their needs.
- Create detailed business plans designed to attain predetermined goals and quotas
- Manage the entire sales cycle from finding a client to securing a deal
- Unearth new sales opportunities through networking and turn them into long-term partnerships
- Present products to prospective clients
- Provide professional after-sales support to maximize customer loyalty
- Remain in regular contact with your clients to understand and meet their needs
- Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation
- Negotiate agreements and keep records of sales and data
Is Account Executive a High Position?
Account Executive is typically an entry-level position in sales or customer service. However, it can lead to higher-level positions such as Account Manager or Account Director.
What does an Account Executive do day to day?
An Account Executive's day-to-day responsibilities include prospecting for new clients, scheduling and attending meetings with clients, creating and executing business plans, negotiating deals, and providing after-sales support to maintain customer loyalty.
Is Account Executive a Stressful Job?
Account Executive can be a demanding and competitive job, but the level of stress may vary depending on the industry and company culture. However, an effective Account Executive should possess excellent time-management and organizational skills to manage multiple tasks and meet deadlines, which can help alleviate stress.
- Proven experience as an Account Executive, or similar sales/customer service role
- Knowledge of market research, sales and negotiating principles
- Outstanding knowledge of MS Office; knowledge of CRM software (eg. Salesforce) is a plus
- Excellent communication/presentation skills and ability to build relationships
- Organizational and time-management skills
- A business acumen
- Enthusiastic and passionate
- BSc or BA in business administration, sales or marketing