Job description

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Join our IT Team at The Compleat Food Group!

We have a fantastic opportunity for a 1st Line IT Engineer to join our innovative and rapidly growing IT team in Nottingham.

In this role you will be supporting the business by owning issues raised through the Service Desk system from issue identification
to resolution.

Who We Are:

At The Compleat Food Group we’re not just serving up great food, we’re creating an environment where our people can thrive. As one
of the leading chilled prepared food manufacturers in the UK food industry, we believe that our employees are the secret
ingredient to our success. We’re passionate about fostering a culture where quality, innovation, collaboration, and personal
growth are at the forefront.

Working Hours: Monday to Thursday 08:30 – 17:00 and Friday 8:30 – 16:00 (plus occasional out of hours calls on a shift-based
process)

Location: Nottingham, NG2 1LU

Salary: £25,500 - £26,500

Your Duties Will Include:

* Receive and log incidents and requests using the Service Desk software.
* Ability to diagnose issues, apply a 1st time fix or escalate to a resolver team.
* Communicate updates and pertinent information to the customer group as required.
* Ensure queues are managed in line with the expectations of the business and within Service Level Agreements.
* Be an active participant in Service Improvement by proactively offering suggestion to improve the customer.
* Log incidents with a high degree of data accuracy.
* Engage with multiple stakeholders and prioritise activity accordingly
* Ownership of key customer issues and follow up the status of escalations on behalf of the Asst Service Desk Manager, Service
Desk Manager and the Customers



Experience, Skills and Qualities:

* Looking to start or continue your career in IT
* A-Level qualifications or equivalent (desirable)
* IT qualification (desirable)
* Experience in working with Service Desk tools or similar workload management products (desirable)
* Experience working in a multi-site environment (desirable)
* Experience of acting as a Point of Contact and ownership of customer issues for service-related questions (desirable)
* Excellent verbal and written communication
* Can demonstrate opening questioning, faulting finding, critical thinking and problem-solving skills.
* Customer orientated and drive for results
* Passion for learning to develop knowledge and technical expertise




What's in it for you?

* Dynamic Environment: You will be working in a fast-paced, future-thinking agile company where your contributions make a real
difference.
* Culture: Be part of a fantastic team that values diversity, innovation, collaboration and excellence.
* 33 days holiday (including bank holidays)
* 2 Employee Volunteering Days per year
* Online and High-street retailer discount scheme
* Employee well-being and community support groups
* Informal and Formal training opportunities with personalised online LMS platform
* Charity Initiatives and Team events
* 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
* Physical Wellbeing Benefits – Free on demand exercise hub and various gym discounts.
* Online Wellbeing benefits
* Free Financial wellbeing – mortgage calculators, budget tools, financial aid tools



The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome
diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves
to work. As an equal opportunity’s employer, we provide all the support you need to succeed.

Contact us with any questions about Diversity & Inclusion or accessibility during the application process.

Recruitment Agencies:

We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or
unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition
team.

If you would be interested in working with us please send a message to recruitment@compleatfood.com
[recruitment@compleatfood.com] and should we have any roles we need additional support with we will reach out to you.