Admin Officer

Job description

About

Administrative Officer

Location: Durham, DH1-3HW Monday-Friday 9am-5pm Pay rate: £12.86ph

If you're someone who enjoys helping people through important moments, keeping services running smoothly, and taking pride in accurate administration, this could be a great fit. Our Client is hiring for an Admin Officer role in the Government, supporting the effective running of Durham Crown Court and providing clear, reliable help to users and stakeholders.

What you'll be doing:

* Undertake administrative tasks to prepare for, facilitate, and support hearings

* Provide customer service via face-to-face engagement, telephone (incoming and outbound) and correspondence in different formats

* Use service scripts and knowledge articles to signpost users to the right support and share clear, consistent information-particularly for those with specific or complex needs

* Follow complaints policies and procedures, supporting users through the process and responding promptly to prevent escalation; update systems as required

* Process work using standard operating procedures to meet performance targets and maintain operational and service standards

* Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols

* Support jury service tasks (selection, deferral, reassignment and attendance tracking), including processing related expenses and court fees

* Assist with listing and scheduling, responding to urgent matters and following listing policies

* Support enforcement processes, including financial assessments and helping with fine collection, plus producing basic statistical and financial reports

* Contribute to health and safety operations (including facility checks, issue logging and PEEPs) under team leader guidance

* Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required

What you'll bring:

* Strong customer service mindset with the ability to communicate clearly and consistently

* Confidence handling sensitive information accurately and securely

* Ability to follow procedures and work to performance targets in a busy environment

* A careful, responsible approach to data entry, retention and compliance

* Calm judgement when responding to queries, supporting complaints, and helping prevent escalation

Additional information:

* Diary coordination and local administrative support for judicial business

* Punctual, detail-focused working style to support operational efficiency

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Ready to make a real difference within court operations and support users to engage effectively with justice? Apply now.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.