Job description

About

Key Responsibilities Provide initial first line support for system access and issues, escalating where additional investigation is required. Maintain high levels of system security in line with Trust policies Provide day-to-day support for e-Rostering system users, answering telephone and email queries. Undertake system administration activities, i.e. managing user accounts, allocating correct system access and ensuring that user requests are responded to. Provide administration support for new user and department migrations to the system. Assist with the accurate maintenance of system data and troubleshooting of issues / errors. Responsible for the preparation and distribution of daily and ad-hoc reports. To collect and prepare activity data as required, including efficiency indicators on roster production, utilisation of staff and performance of the software. To provide data on an ad-hoc basis as required by the e-Rostering Manager. Supporting the workforce of the trust in the operation and development of the e-rostering system Responsible for the creation and maintenance of electronic documentation and records within the document library. Preparing and issuing agenda and papers for meetings, taking actions as appropriate Assisting the team with administration and maintaining accurate electronic records. To escalate all issues of risk or concern to the E-Rostering Manager. To work on their own initiative and without routine direct supervision Commitment to delivering a high-quality service to Trust staff impacted by the introduction of new IT solutions Assist in training of new staff Commitment to developing good working relationships with colleagues and wider staff. Undertake all such reasonable other duties as may be required as part of the role. Other Requirements Ensure confidentiality at all times. Provides effective communication, maintaining excellent inter-personal skills when dealing with members of staff at all levels within the Trust. Liaises with other departments as required. Take responsibility for continuous professional development. The role is based on site at Harrogate Interviews will be held in person on site at Harrogate Special Conditions Undertake other tasks and duties as required which are commensurate with the nature of this post. This job description represents an outline of the responsibilities of the post and may be amended following consultation with the post holder. For more information please see job description attached.