French-Speaking Customer Service & After-Sales Representative

Job description

About

French-Speaking Customer Service & After-Sales Representative

Salary: £28,000 per annum

Location: Hailsham - Office-based, with one day working remotely per week after probation

Working Hours: Monday to Friday, 8:00am-4:00pm

Job Type: Full-time, Permanent

Annual Leave: 23 days plus discretionary annual bonus

About the Role

Our client is looking for a fluent French and English-speaking Customer Service & After-Sales Representative to join their team.

The role is split between

75% customer service support and

25% after-sales care, covering customer enquiries, order processing, reporting, returns, refunds, exchanges and warranty claims.

You will work closely with sales, logistics, warehouse and technical support teams to deliver excellent customer service and ensure enquiries are resolved efficiently.

Key Responsibilities

Respond to customer enquiries by phone and email in French and English.

Process orders, manage deliveries and maintain accurate customer records.

Prepare weekly reports for key customer accounts.

Support promotional campaigns and product launches.

Handle returns, exchanges, refunds and warranty claims.

Investigate complaints and follow up to ensure customer satisfaction.

Liaise with internal teams to resolve customer issues.

Meet agreed service levels and performance targets.

Requirements

Minimum three years' customer service experience.

Fluent written and spoken French and English; native French or Belgian French speakers preferred.

Excellent communication, organisation and problem-solving skills.

Experience managing customer enquiries and resolving complaints.

Proficiency in Microsoft Office, particularly Excel, Word and Outlook.

Ability to multitask and work effectively within a team.

Desirable: Experience with order management, returns and warranty claims.

How to Apply

If you are an experienced, customer-focused professional fluent in French and English, looking for your next opportunity, we would love to hear from you.

Apply now to be considered for this exciting opportunity with our client.