Community, Culture and Digital Officer (Relief hours)

Job description

About

There are two positions available

About the role:

To provide a dynamic and progressive service to residents, community groups and visitors. Duties may vary according to location but will focus on providing an excellent customer experience; creatively engaging customers with a range of digital and physical resources in ways that encourage a love of history, culture, reading, knowledge, and lifelong learning. To work collaboratively with colleagues across Cultural Services and to assist in providing an integrated approach to service improvements and developments.

About you:

• Experience of using ICT and confidence in adapting to changing

technologies at work

• A good understanding of public libraries, museums and cultural venues, and their role in the community

• Good general education – 5GCSE’s, A-C or equivalent

• Commitment to high standards

• Ability to work on own initiative as well as within a team

What you will do:

• To undertake all duties required for the day-to-day operation of the facility including assisting with supervision of volunteers.

• To provide a warm welcome and high level of customer service, including access to council and government services, and providing information and guidance to customers, referring to specialist staff where appropriate.

• To be confident in using and supporting customers with a wide range of

digital systems and resources.

• To actively promote the use of cultural facilities at all times, acting as an

ambassador for the service and promoting diversity and equality. Raising

awareness of the full range of services to a variety of audiences through

engagement with physical resources and digitally via advancing

technologies, and delivering activities and events designed to encourage

participation

This position has a requirement for an Enhanced DBS Check