Pharmacy Dispenser

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Job Summary: The post-holder will project a positive and friendly image to dispensing patients and other visitors and deal with queries in a professional, courteous and efficient way. Job Responsibilities: To actively contribute within the dispensing team in assisting in the preparation of all aspects of dispensing including stock control, ordering, re-stocking of the dispensary and in line with the team agreed daily minimum objectives. To provide reception cover to meet the needs of the service. 1.Issuing stock items and prepared prescriptions 2.Handing out prescriptions, collection of prescription charges / checking patient exemption statements and prescriptions are completed correctly 3.Processing and dispensing repeat and acute prescription requests received in the surgery in line with practice policies 4.Collecting private charges for private medications, vaccines and other medications and private non-NHS work 5.Issuing and dispensing dossette boxes throughout the week. 6.Sorting prescriptions in preparation to send to NHSBSA monthly by the required date to ensure timely reimbursement. 7.Remove items from the collection of baskets which have not been collected on a two-month basis. 8.Check invoices for PA and Treatment Room items and add to sheets ready to be transferred to Excel sheet for Practice manager 9.Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage and ordering appropriate quantities of goods via the wholesalers preferred method 10.Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions 11.Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record on Team net. Record both fridge and Room temperature on Tean Net. 12.Cleaning work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order. 13.Maintaining full and accurate records of all dispensing transactions 14.Accepting orders for repeats and dealing with queries from district nurses and support staff. 15.Amend stock levels if found to be incorrect at the time of dispensing 16.Checking goods in as and when they are delivered 17.Returning incorrect goods to the wholesalers 18.Stocking shelves, refrigerators and other storage areas using the rotation method. 19.Removing out of date stock from the shelves, refrigerators and other storage areas. 20.To action tasks, notifications and emails 21.Using the computer to maintain accurate and up to date records 22.Liaise with the GPs or in patient records if concerned about the appropriateness of medication requests. 23.Dealing with queries from patients regarding prescriptions 24.To handle controlled drugs and maintain accurate online register for legal and stock control purposes in line with current legislation and safe storage as required 25.Assist in stock checks where required 26.To provide cover for members of the team during absence 27.To perform safe disposal of pharmaceutical waste ensuring compliance including controlled drugs where appropriate 28.To act upon any new information relating to stock or procedures 29.To keep professionally up to date with current dispensing practice 30.To work with the Dispensing Partner, Practice Manager and other members of the teamto update Standard Operating Procedures following any legislative changes or other relevant procedures. This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Manager. Confidentiality: While seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their careers, Practice staff and other healthcare workers. They may also have access to information relating to Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings of priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Attend Team Meetings Participate in audit where appropriate