Compliance QA Analyst - West Midlands County

Job description

About

Contract: Permanent

Hours: Full Time, 37.5 hours per week, Monday-Friday

Contractual base: Flexible across our operating regions

Operational requirement: Predominantly desk-based, with occasional travel for team collaboration, meetings and business requirements

Closing date: Sunday 22 November

Help keep our customers safe through data, insight and assurance

At

Bromford Flagship LiveWest (BFL), every compliance programme relies on accurate data. When information is missing, incorrect or inconsistent, customer safety can be put at risk. That's why we're looking for a Compliance QA Analyst who can interrogate data, challenge assumptions and provide assurance that our compliance programmes remain accurate, robust and effective.

As part of our compliance assurance team, you'll work closely with colleagues across both Bromford and Flagship, supporting services delivered across our wider housing portfolio. While the role is predominantly desk-based in the Wolverhampton area, you'll occasionally may need to collaborate in person with team members based in Wolverhampton (WV10 6TB), Lichfield, Tewkesbury, Chipping Sodbury and Norwich. We welcome applications from candidates across our operating regions and offer flexible ways of working to support collaboration and performance.

This is an exciting opportunity to join a team that provides assurance across some of the most critical areas of our business. You'll play a key role in identifying risks, investigating exceptions, improving data quality and providing confidence that our homes remain safe, compliant and properly maintained.

If you enjoy working with data, spotting trends, finding gaps and solving problems, this could be the perfect role for you.

What you'll be doing

Working closely with the QA Manager and wider Compliance team, you'll:

• Carry out quality assurance checks and data reconciliations across compliance programmes
• Analyse large and complex datasets to identify anomalies, risks and exceptions
• Investigate discrepancies between systems and ensure corrective actions are completed
• Monitor and report on compliance data quality, trends and performance
• Support testing of new systems, reports and automated reconciliation processes
• Validate information held within compliance systems and dashboards
• Produce assurance findings and insights for operational teams and leaders
• Help strengthen data integrity across regulatory compliance services

What we're looking for

We're particularly interested in hearing from candidates who have:

• Good working knowledge of social housing landlord compliance, including the Big Six compliance areas and the importance of accurate compliance data in maintaining customer safety and regulatory assurance
• Experience analysing compliance, asset or property-related data
• Strong Excel skills, including VLOOKUPs, Pivot Tables, data validation and analysis of large datasets from multiple sources
• Experience identifying data gaps, inconsistencies and exceptions across multiple systems
• Experience investigating exception reports and identifying data anomalies, gaps and compliance risks
• Excellent analytical and problem-solving skills
• A meticulous approach and high attention to detail
• Experience using reporting tools such as Power BI and business systems such as Microsoft Dynamics 365 or similar
• The ability to explain findings and recommendations to both technical and non-technical audiences

You may currently work within compliance, asset management, data quality, business intelligence, governance, assurance or a related analytical role and be looking to develop your career within a values-led organisation.

Why join us?

This is an opportunity to influence customer safety outcomes on a large scale. Your work will directly support the accuracy of our compliance programmes and help ensure we continue to meet our regulatory obligations while providing safe homes for our customers.

You'll join a collaborative team where curiosity, challenge and continuous improvement are encouraged, and where your insight can genuinely make a difference.

Apply

Please submit your application through our website by

Sunday 22 November. Early applications are encouraged as we review throughout the campaign.