Housing Officer

Job description

About

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide 86,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

We have a great opportunity for a

Housing Officer

to join our Greenham Team. Your office base will be

Greenham

, and you'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies across the

West Berkshire

area.

The Role:

As a

Housing Officer

, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing:

Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality

Acting as a trusted point of contact for customers

Building relationships with local authorities, community groups, and partner agencies

Using data insights to improve services and ensure compliance with legislation and regulations

Supporting neighbourhood improvements and shaping services based on the voice of our customers

Maintaining accurate customer records and ensuring data is used responsibly

Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for:

Experience delivering tenancy, lease, or neighbourhood management services

Strong communication and relationship-building skills, with the ability to influence and resolve complex issues

A collaborative approach, working across teams and with external stakeholders

Good knowledge of landlord services and the ability to apply this in practice

A customer-first mindset, with a track record of achieving positive outcomes

Confidence using digital tools to support service delivery

A full driving licence and access to your own vehicle

Job Description