Workplace Facilities Assistant

Job description

About

Workplace Facilities Assistant

Contract: Business & Industry

Location: London, EC3M 4BY

Hours of work: 40

Contract Type: Permanent

We are seeking a Workplace Facilities Assistant to support the smooth day-to-day operation of the workplace, providing administrative support and a high level of customer service to employees, visitors and contractors.

The successful candidate will help coordinate workplace services, maintain accurate records and support the delivery of a safe, organised and welcoming working environment, ensuring company standards and procedures are consistently followed.

Job Description

We are looking for an organised, proactive and customer-focused individual with strong administrative and communication skills.

The role will involve supporting the Workplace Facilities Manager and wider team with daily operations, coordinating suppliers, managing workplace documentation and helping deliver an efficient facilities management service across the offices.

This position would suit someone with previous administrative, coordination, corporate reception or customer service experience.

Key Responsibilities

Support the Workplace Facilities Manager with day-to-day office operations and administration.

Provide customer service to employees, visitors and contractors, responding to workplace queries.

Coordinate cleaning, catering, maintenance and other workplace services with suppliers.

Maintain accurate workplace records, documents and management systems.

Assist with reports, budgets, invoice processing and expense checks.

Communicate workplace updates and liaise with employees, suppliers and service providers.

Support Health & Safety records, audits and compliance with workplace procedures.

Help maintain a safe, organised and welcoming environment while supporting sustainability and service improvements.

Professional and Personal Competencies/Qualifications

Previous administrative or coordination experience, ideally within facilities management or a workplace environment.

Confident using Microsoft Office, including Excel, Word, Outlook and PowerPoint.

Strong organisational skills, with the ability to multitask and manage competing priorities.

Excellent written and verbal communication skills.

Good customer service skills, with a friendly and professional approach.

Basic understanding of Health & Safety procedures would be advantageous.

Experience using workplace management systems would be beneficial.

Previous corporate reception or customer service experience would be highly advantageous.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com