Care Co-ordinator

Job description

About

Working as part of a multidisciplinary team, the Care Co-ordinator will play a key role in supporting patients to access appropriate care and services. The postholder will work closely with GPs, clinical teams, administrative colleagues and wider service providers to deliver coordinated, patient-centred care. The role will support care navigation, patient requests, Practice workflows and the coordination of appointments, referrals and follow-up. The Care Co-ordinator will help ensure patients receive timely information and are directed to the most appropriate service. Main duties and responsibilities The successful candidate will: Work with GPs and other primary care professionals to identify and support patients requiring coordinated care. Manage and coordinate patient requests, appointments, referrals and follow-up. Support online triage and care navigation processes. Process NHS 111 and EMIS tasks in accordance with Practice procedures. Support the management of Docman workflows and appointment-booking requests. Respond proactively and professionally to patient queries. Signpost patients to appropriate clinical, community and support services. Work collaboratively with the wider multidisciplinary team. Support personalised care and support planning where appropriate. Use Practice systems and digital tools to support patient navigation and care coordination. Maintain accurate, clear and contemporaneous patient records. Ensure all documentation and information handling comply with Information Governance and UK GDPR requirements. Recognise and escalate urgent, clinical, complex or safeguarding concerns appropriately. Work within the boundaries of the Care Co-ordinator role and not make clinical decisions outside the scope of the post. Contribute to the effectiveness of the team and the development of Practice services. Undertake any other appropriate duties consistent with the nature and scope of the role. Person specification The successful candidate should have: Excellent communication and interpersonal skills. A professional, approachable and patient-focused manner. Strong organisational and time-management skills. The ability to manage competing priorities and work accurately under pressure. The ability to develop effective working relationships with patients and multidisciplinary colleagues. Experience in a patient-facing, customer-service, healthcare or public-facing role. Good IT skills and the ability to learn and use clinical and administrative systems. An understanding of confidentiality, Information Governance and data protection. The ability to work independently while contributing effectively as part of a team. An understanding of professional boundaries and when concerns need to be escalated. Previous experience of working in primary care or the NHS and familiarity with EMIS, Docman or online triage systems would be desirable, although training can be provided.