Dental Team Administrator | Hertfordshire Community NHS Trust

Job description

About

As a key member of the Special Care Dental service you will be the first point of contact for our vulnerable patients.

You will ensure that dental patients’ appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients.

Greeting and welcoming patients and visitors to the clinic. 

Ensuring that all patients and visitors are dealt with in a professional and helpful manner using warmth and empathy. 

Performing general office duties such as answering telephones, scanning and filing notes. 

Undertake other duties that may occur from time to time as directed by senior management

*Proposed interview date: 19th November 2026*

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.

Our Special Care Dental service requires an administrator to work  across 2 sites, Cheshunt 3 days and Letchworth  2 days

You will need to have excellent communication and IT skills and work in an organised manner so as to ensure all the administrative tasks are completed in a timely fashion.

You will work closely with the Senior Dental Nurse and clinical  staff to ensure smooth running of the clinic 

Scheduling, rescheduling, or cancelling appointments as needed including arranging emergency appointments for patients who have infection or pain. Assisting patients to fill out information forms.

Dealing with telephone enquires 

Previous experience of working with dental software is desirable.

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You’ll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities  

Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible -Apply now

You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.

Please see attached Job Description.

 Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose.  We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post throughrobust and thorough interview and assessment.

This advert closes on Friday 6 Nov 2026