Sales Administrator

Job description

About

Andolite International is an innovative AV technology company in the entertainment industry. We design, manufacture and test products in-house to meet the rigorous demands of live events and permanent installations. From bespoke IWB systems and high-current relay panels to transit cases and custom cabling solutions, we provide customers with a simple, modern and quick way to make their vision come alive.

Job Purpose Summary

The Sales Administrator is a key contributor to delivering accelerated, profitable growth leading to the build of a high-performing commercial organisation. The role is part of a proactive engine for revenue retention and is a public face of the company, requiring a balance of high-energy business development and a sophisticated, professional presence at industry events. The role is responsible for aligning sales execution with Andolite’s growth priorities, to ensure customers consistently receive high quality and innovative stage equipment.

The Sales Administrator will proactively engage with priority Andolite customers, and is responsible for the full sales lifecycle, from assessing and clarifying inbound prospects, to ensuring technical quotes are delivered with precision and speed.

Committed to a "Better, Not Cheaper" philosophy, the Sales Administrator reports to the Head of Sales, working to secure business through helping ensure superior quality products and contributing to the maturity of better, more innovative engineering solutions, and market-leading turnaround times.

Key Responsibilities and Accountability

Inbound Sales Administration & Rapid Quoting:

- Acts as a day-to-day representative of the Andolite team, interacting frequently with the technical teams and the customer to ensure requirements are understood and expectations are met.

- Acts as the primary contact for inbound customer inquiries via email, telephone, and website channels; both internally and externally.

- Rapidly constructs accurate technical quotations for bespoke IWBs, distribution units, cabling, and transit cases, working directly with clients from initial concept through to order confirmation.

- Maintains a disciplined, systematic quote follow-up schedule to maximise conversion rates and build long-term repeat customer loyalty.

- Address post-sales problems, track missing deliveries, manage returns, or process warranty claims.

Sales Team Enablement:

- Ensures consistent data accuracy/cleanliness within the Customer Relationship Management system (CRM) and contributes to the provision of reliable business intelligence to facilitate data driven strategic decisions.

- Assists with trade shows, promotional campaigns, or marketing material distribution for sales drives.

- Organises internal sales meetings and take/distribute minutes

- Compiles weekly or monthly performance reports, sales metrics, and key performance indicators (KPIs) for management