Controller Responder (bank) | Provide CIC

Job description

About

We are looking for sessional workers to join Workforce Solutions as Controller Responders.

CareCall247 is a 24/7 personal alarm monitoring and emergency response, helping people stay safe and independent at home.

The post-holders will provide an urgent telephone response service to all customers, ensuring compliance with the Telecare Service Association guidelines. 

Main duties of the job include but are not limited to:

• To monitor and answer calls on call handling platform inline with TSA guidelines.

• To complete onward referrals, in consultation with the customer to relevant health and social care service

• Ensure a high level of inputting into the call answering system and Service user records are maintained accurately

• To manage referrals to the Carecall247 service.

The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide. 

The job description is attached for full duties and responsibilities. 

This advert closes on Wednesday 11 Nov 2026