Customer Service & Administration Coordinator

Job description

About

Customer Service & Administration Coordinator

Castle Donington | £28,000 + Profit Share Bonus

A leading domestic kitchen appliance distributor and installation specialist is looking to recruit a Customer Service & Administration Coordinator to join their Castle Donington head office team. This is an excellent opportunity for someone with experience in a similar customer relations, coordination or administrative role who enjoys being at the centre of operations and supporting multiple stakeholders.

The business has over 20 years' experience supplying the new-build housing market and is known for its focus on service, reliability and long-term relationships. They are part of a highly successful £1.3 billion UK group of companies and offer a supportive working environment where people are valued and encouraged to grow.

Role Responsibilities

• Build and maintain strong customer relationships, delivering a high standard of service
• Act as a key point of contact, handling incoming calls professionally and efficiently
• Accurately process orders and call-offs, checking against quotes and documentation
• Liaise with site teams, suppliers and internal teams to resolve issues and maintain smooth operations
• Coordinate schedules, including booking work and monitoring stock levels
• Maintain and update customer files, schedules, quotes and key documentation
• Prepare credits and associated paperwork, ensuring accuracy and compliance

Rewards

As a Customer Service & Administration Coordinator, you will receive:

• A starting salary of £28,000 (negotiable depending on experience)
• Uncapped annual profit share bonus
• A supportive, team-focused working environment
• Training and resources to help you succeed in the role
• Opportunities for long-term development within a growing business
• A stable, office-based role at the company's Castle Donington head office
• Working hours are Monday to Friday, 08:30 - 17:00 (1 hour lunch break)

Requirements

To be successful in this Customer Service & Administration Coordinator role, you should have:

• Existing experience within a customer service, administration or coordination-based role
• Strong organisational and time-management skills
• Excellent communication and interpersonal abilities
• Confidence working with multiple internal and external stakeholders
• A positive, proactive attitude and strong attention to detail

Think you have what it takes? Apply today to find out more.