Security Response Officer CRO Days | East Lancashire Hospitals NHS Trust

Job description

About

Provide a comprehensive 24/7 frontline security service to the organisation at any of the Trust establishments throughout the duration of your employment. This role will include the prevention and detection of crime or anti-social behaviour, ensuring the safety of patients, colleagues and visitors on Trust premises, and ensuring the security of Trust property and assets.

1.      The postholder will work as part of a cohesive team providing an effective security service to the Trust.

2.      The post holder will provide day shift cover Monday to Friday in the form of a Control Room Operator.

3.      The post holder will be the main source toaction the production of door access cards requests at the Burnley Hospital site.

4.   The post holder will support the Security Response Supervisor in control room functions

5. Help and assist colleagues, patients and visitors in a manner that reflects positively on the Security Service and the Trust. 

6.      Will respond quickly and effectively to incidents that may occur suddenly and without warning.

7.  Utilise systems inside the Security Control Room i.e., Incident reporting (Datix) system, missing patient/person system as needed.

 

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

1.  The postholder will work as part of a cohesive team providing an effective security service to the Trust.

2.  Help and assist colleagues, patients and visitors in a manner that reflects positively on the Security Service and the Trust. 

3.    Will respond quickly and effectively to incidents that may occur suddenly and without warning.

4.       Conduct internal/external patrols of Trust sites and grounds to prevent and deter criminal or antisocial behaviours, utilising deister point areas to demonstrate assurance.

5.   Frequent patient monitoring duties.  This may include dealing directly with patient’s who lack capacity, may behave in inappropriate ways and/or present themselves as violent & aggressive 

6.  High-profile presence on wards and departments as requested by Supervisor.

7.   Remain vigilant and alert to surroundings, demonstrating a ‘think on your feet’ capability, make independent decisions as/when required to situations that may evolve quickly and often without any warning.

 

8.       Provide protective escort to colleagues to/from their areas of work and to/from their vehicles, along with protective escort to patients transferring between Trust buildings.  This may also include escort to colleagues moving monies within the hospital to General Office.

9.   Provide assistance to management that supports the function of the service including supporting any persons holding that role in a ‘temporary or acting’ capacity.

10. Ensure calls to the Security Control Room are dealt with politely, efficiently, and courteously.  Ensure emergency calls are dealt with immediately.

11. Remain knowledgeable and up to date with Trust Policies and Procedures, including Local Operating Procedures (LOPs) and Standard Operating Procedures (SOPs).

12.   Respond to alarms as requested by the Security Supervisor, these may include but are not limited to fire alarms, heli-shouts, major incidents, security breach alarms.

13.   Assist in Trust response to a Major Incident, following instruction from the Management Team, Emergency Services and/or as per Policy and recognised Procedures.

14.   Locking and unlocking of various areas within the hospital as per planned schedules or at request of Security Supervisor.

15.   There will be exposure to distressing and highly emotional situations when responding to calls for assistance such as verbal and physical abuse from patients and/or visitors.

16.   Challenge and establish the identity of a person within restricted areas of the Trust’s premises who are not wearing an ELHT ID badge, or who may be acting suspiciously.

17.   Be proactive in ensuring any unsatisfactory conditions in or around the Trust’s premises that have potential to cause damage or injury are reported in a timely manner to minimise risk of harm.

 18.   Complete detailed reports in a timely period following attendance at an incident.

 

16.  Utilise systems inside the Security Control Room i.e., Incident reporting (Datix) system, missing patient/person system as needed.

This advert closes on Friday 20 Nov 2026