Estate Agent - Branch Manager

Job description

About

Estate Agent - Branch / Office Manager (Sales, Lettings and Property Management)

Sales | Lettings | Property Management | Social Housing

Liverpool | £30,000 basic + Uncapped commission and bonuses | OTE £65,000 per annum

Our client is an established Liverpool investor estate agency. They offer a full turnkey service, from buying investment property through to letting and managing it. Through their partner business, they also lease properties from landlords to provide accommodation to local authorities.

After several years of trading, they are rebuilding the agency into a modern, streamlined business. Their day-to-day admin is moving onto AI-driven systems and automated workflows. That frees their team to focus on building the business, relationships and standards.

They are looking for an Office Manager to lead that change. You will run the business day to day, manage the team, and represent them to landlords, investors, tenants and councils. You will set the standard - organised, structured and consistent, so the agency runs smoothly.

The Role:

- Run the business day to day, keeping the office, the team and every process organised, joined up and running smoothly.

- Represent our client professionally to landlords, investors, tenants, residents and local authority officers.

- Lead their move to a modern, AI-supported agency - embed new systems, make sure they are followed, and check that what they produce is right.

- Grow their social housing portfolio to 100 HMO properties by sourcing and onboarding landlords and building relationships with local authority officers.

- Win new sales and lettings instructions and look after their investors and landlords.

- Oversee property management - tenants, maintenance, inspections and renewals.

- Act as the final check on lettings and housing compliance, including the Renters' Rights Act, HMO licensing, gas, electrical and fire safety, deposits, Right to Rent, client money and AML.

- Keep every property file complete and audit-ready.

- Bring in and manage staff and contractors as they grow.

- Report weekly to the Director.

About You:

- Broad estate agency and lettings experience across sales, lettings and administration.

- You bring order naturally - you create structure, close loose ends and keep standards high.

- You represent a business with confidence and polish, in person, on the phone and in writing.

- Up-to-date knowledge of lettings compliance, including the 2026 Renters' Rights Act changes.

- Open to change - confident with Microsoft 365 and property software, and keen to work alongside AI tools.

- Strong with landlords, investors and officials - you negotiate well and build trust.

- Self-directed and detail-focused, and you work well without close supervision.

- Full UK driving licence (essential).

- Desirable: HMO, social housing or local authority experience; ARLA Propertymark qualification; Experience in a growing, owner-managed business.

The Package:

- £30,000 basic salary, with a formal review at six months.

- Uncapped commission and performance bonuses (full details shared at interview).

- Company car provided where the role requires it.

- Laptop and work phone, workplace pension, Employee Assistance Programme.

- Funded training or a professional qualification.

- Full time, Monday to Friday, 9am - 5pm, with some evenings and weekends when needed (paid or time off in lieu).

This role suits someone who wants to shape a modern agency, with real responsibility and a direct line to the Director.

To apply, send your CV.