CEDA Money Advice Technical Supervisor

Job description

About

Hours: Full-Time (37 hours per week)

Contract: Permanent

Salary: £32,343 - £34,122 per annum, pro rata

Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote will be considered for the right candidate*)

About the role:

We’re looking for an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As the Technical Supervisor you will be supporting the quality and consistency of the money advice delivered across our service. In this role, you will work closely with advisers to ensure clients receive accurate, effective and empathetic support, while helping maintain high standards of compliance, quality and good practice.

You’ll play a key role in adviser development, carrying out casework reviews and interview observations, offering constructive feedback, and providing real-time guidance on complex matters. You’ll also support our CEDA Project Lead with monitoring, reporting and continuous improvement across the service.