Installation Coordinator

Job description

About

At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.

The Role

We are currently seeking an Installation Coordinator to join our thriving, friendly team in Norwich. You will be at the heart of our operations, coordinating the key steps that keep each installation moving smoothly while delivering outstanding customer service.

We're looking for a detail-oriented and customer-focused individual to support the smooth running of our local depot. From coordinating installation teams, builders and third-party trades to confirming dates and keeping customers informed, you will play a vital role in maintaining our high standards and ensuring every customer has a positive experience.

Key Responsibilities

• You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.

• Coordinate installation teams, trades, and customers to ensure smooth project execution.

• Monitor and track appointment schedules and installation plans to ensure deadlines are met.

• Maintain accurate records and project details relating to installations.

• Resolve operational issues efficiently to minimise disruptions.

• Process purchase orders and reconcile invoices.

• Book trial digs and pre-site appointments, ensuring all relevant details are accurately recorded and communicated.

• Prepare installation packs with the information and documentation required for each project.

• Send orders and instructions to builders, third-party trades and suppliers, arranging the materials and access required for the work.

• Confirm installation dates, email customers with the agreed dates and contact them with any updates or changes.

• Monitor and chase stage payments in line with project milestones.

What We’re Looking For

• Excellent communication and interpersonal skills.

• Strong organisational abilities with a keen attention to detail.

• Ability to manage multiple tasks and prioritise effectively.

• Proficiency in Microsoft Office suite (Word, Excel, Outlook).

• Familiarity with customer relationship management (CRM) software is advantageous.

Why Join Us?

• Competitive salary 

• Pension – with income protection after 3 years’ service

• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).

• An additional paid day for your birthday 

• Paid time off annually to volunteer 

• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources

• Heavily discounted employee purchase scheme on all Company products 

• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones 

• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products 

• Employee recognition schemes 

Take the next step in your career by applying today!

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role,  applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website

Visas and immigration - GOV.UK  . Thank you for your understanding

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.