489464 - Senior Product Manager

Job description

About

Job summary

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Job description

The GPA is redefining how the public sector manages and delivers printing at OFFICIAL. By replacing legacy infrastructure with a modern, multi-tenant cloud based service, GovPrint has reshaped the way central government prints and established a brand-new blueprint for shared printing across the wider public sector.

The architecture, commercial mechanisms, and operating model developed for GovPrint hold the potential to help transform how the Civil Service works. The platform already supports almost 100,000 civil servants across over 600 locations and has resulted in significant savings.

With the flexibility to innovate rapidly and drive real market change, the GovPrint team is entering a critical phase. As the Senior Product Manager leading GovPrint within the GPA PropTech directorate, you will take strategic and operational leadership of the service. You will be instrumental in defining its long-term vision, scaling customer adoption across Other Government Departments (OGDs), managing a complex supplier ecosystem, and driving financial self-sufficiency.

This dynamic, high-profile role offers an ambitious product leader significant influence, proving your ability to scale a complex technology service.

Key Responsibilities

Product Strategy & Lifecycle Management (DDaT: Product Ownership & Lifecycle)

Lead the GovPrint service through all product lifecycle phases - from discovery, development, and delivery to continuous improvement.

Develop, communicate, and maintain the product vision, roadmap, and strategy

Prioritize delivery backlogs and make evidence-based decisions driven by value, user needs, and overall quality.

Ensure full compliance with central government IT standards, accessibility, information security, and policy requirements.

Defining functional requirements and SLAs in alignment with GPA standards defining functional requirements and SLAs in alignment with GPA standards.

Financial Sustainability & Commercial Management (DDaT: Financial Management Commercial Awareness)

Manage the commercial recharge mechanism and income targets to transition GovPrint to a self-funding model.

Track print volume trends, operational overheads, and cost-recovery metrics to inform pricing models, commercial business cases, and controlled margin recovery.

Drive the commercial strategy including supporting procurement of new services and suppliers onboarding for new print and document management providers.

Data Assurance & Operational Quality (DDaT: Operational & Data Management)

Establish independent data verification processes to validate client print volumes and billing data against supplier reports.

Improve data accuracy across client departments to guarantee transparent recharges, accurate margin tracking, and robust audit trails.

Work with suppliers to manage the deployment and delivery of the service to meet contractual targets.

Leadership & Team Transition (DDaT: Leadership & Working in Agile)

Collaborate closely with Delivery Managers, User Researchers, Technical Architects, Commercial Leads, and external suppliers in a multidisciplinary environment.

Partner with the incumbent service contractor to establish operational oversight, managing a smooth transition plan to long-term Civil Service resourcing for the team.

Champion digital ways of working and agile methodologies within physical infrastructure and PropTech initiatives.

This role is defined by the DDAT framework for Senior Product Managers: https://ddat-capability-framework.service.gov.uk/role/product-manager#senior-product-manager