Care Navigator/Medical Receptionist

Job description

About

Provide a professional, friendly and efficient first point of contact for patients and visitors. Assess and direct patient requests to the most appropriate clinician, service, or healthcare professional using agreed protocols. Manage incoming telephone calls, online requests, and face-to-face enquiries. Book, amend, and cancel appointments as required. Support patients in accessing practice and community services. Maintain confidentiality and handle sensitive information appropriately. Process repeat prescription requests in accordance with practice procedures. Scan, code, and accurately file patient correspondence and clinical documentation. Process incoming and outgoing correspondence. Maintain accurate patient records and update demographic information as required. Support workflow management and ensure tasks are completed within agreed timescales. Work collaboratively with clinicians and administrative colleagues to support practice operations. Assist with the smooth day-to-day running of reception and administrative functions. Contribute to continuous improvement initiatives and practice development. Participate in training and development activities as required. Adhere to practice policies, procedures, and NHS guidance.