Maintenance Co-ordinator / Admin assistant

Job description

About

We are seeking an experienced and proactive Maintenance Co-ordinator to become a pivotal member of our team, responsible for overseeing maintenance operations and ensuring the smooth functioning of our routine and reactive maintenance.

Duties

Deal with day-to-day telephone and email enquiries from clients in a timely and professional manner;

To liaise with clients as required ensuring a quality service is delivered and a high level of customer satisfaction achieved;

Promote an efficient and professional image to all customers, always maintain a high standard of customer service;

Daily allocation of workload to engineers on our system;

Review and monitor progress of works and book in further works;

To ensure parts are ordered and arranged ahead of time to ensure smooth running of service dleivery and prevent recall access rate;

Ensure adequate and clear job notes and instructions are provided;

Effective diary management and utilisation;

Prioritise and allocate emergency works within timescale;

Eaching KPI's in line with business contractor;

To build and maintain a professional working relationship with those inside and outside of the business;

Other duties as required to meet the needs of the company.

Experience

Proven supervisory experience in a maintenance or facilities environment;

Strong leadership skills;

Effective communication skills in English, both written and verbal;

Ability to prioritise tasks efficiently whilst managing multiple projects simultaneously;

Problem-solving aptitude with a proactive approach to maintenance challenges.

This role is integral to maintaining operational excellence within our organisation. We welcome applications from candidates who are committed to safety, efficiency and continuous improvement.