Job description

About company

In our hybrid work model, the recruitment process for this position and onboarding trainings are conducted online. We take pride in being a global leader in partnering with companies to transform and manage their business through the strategic use of technology. Our everyday actions are guided by the purpose of unleashing human energy through technology for an inclusive and sustainable future. As an organization with a strong 55-year heritage and deep industry expertise, we are responsible and diverse. Trusted by our clients, we address a comprehensive range of business needs — from strategy and design to operations. Our commitment is fuelled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. - Private medical care and life insurance. - Bonuses for recommending your friends to our organization. - Access to Inspiro app with a rich audiobooks database.

Responsibilities

Your responsibilities will include delivering service and support to end-users through automated call distribution phone software, remote connections, or over the internet. You'll monitor the Service Desk for tickets, process them based on priority, gather customer information, diagnose and resolve technical hardware and software issues, and escalate priority issues as per client specifications. Additionally, you'll register incidents and/or service requests reported via email/phone in the ITSM Tool and track the progress of owned service calls during the entire lifecycle to ensure resolution within agreed Service Level Agreements (SLA).

Requirements

- Knowledge of German and English at least B2, with a strong motivation to learn IT. - Motivation to start a career within the IT area. - Flexibility to work in shifts (24x5).

Nice to have

- Any prior IT-related experience. - Willingness to learn and support new and quickly changing technologies. - Motivation to gain knowledge of Service Desk procedures and processes.