A New Age of Video Interviewing Platforms: What is the Candidate Experience
By: Raf Fabisz
Photo author: Harry Cunningham
Many candidates experience articles have been written – and we can see why. Video interviews allow companies to save money, time, and resources by being able to interview people from faraway places with the help of tools like this one. But what about candidate experience? Can a video-interview really replace an in-person interaction? There are some positive signs that it might be possible - but there are many negative things as well. For example: if you're nervous or shy, having your face on camera is going to make you feel uncomfortable.
Another significant issue with interview recording systems is technical difficulties. These cause a significant stress factor for the candidate, but they can eliminate a candidate’s chances of progressing to the next stage by no fault of their own.
Video interviewing platforms are quickly becoming the norm for candidate assessment, but it is important to remember that they’re not always going to provide an accurate representation of a candidate.
On one hand, digital hiring tools have many benefits for candidates. For example, a pre-recorded interview, where the candidate has the freedom to record their piece on their own time, can be very comforting for some. It takes the pressure off being on time to an in-person interview and may help with nerves as well. It also allows them a degree of flexibility – they can record themselves on their own time rather than needing to work around the interviewer’s schedule, as well as their own. If there are no technical issues, the whole process can go quite smoothly.
On the other hand, though, there are still plenty of candidate concerns about digital video interviewing platforms. For example, a candidate may be worried that their appearance is not up to par – they might have just woken up or aren’t feeling well when recording themselves and think it will negatively affect their chances at getting an offer from the company if this comes out in the interview process. They also can worry that a lack of personable connection with someone on-site means less empathy for them as individuals during hiring decisions than would otherwise occur over in-person interviews (although this is arguable). And finally: what happens after? There needs to be some kind of follow-up conversation between both parties once all recorded materials have been submitted by the candidate. At the moment, this is mostly left up to candidate luck and their own initiative.
Conclusion: Video interview software has some benefits and detriments. But in order to gain access to these benefits, you must know how best to handle them; which means knowing what type of candidate experience video interviews can provide so that you don't get eliminated from consideration because your technical skills weren't up-to-par!